Tickets: follow-up tied to your orders
Complaints, supplier questions and loose ends do not disappear into a mailbox. Tickets link to customer, supplier, sales or purchase order — with actions, notes, outbound email and a clear status through to close or remediation.
01
Linked to the same records
Open a ticket from the context where it happens. Everything stays findable next to the order or relation — not a side spreadsheet or private chat.
- Internal and external actions with deadlines and owner
- Notes and outbound email in the ticket file
- My tasks: what you need to finish today
02
Escalate and hand off into remediation
From open to escalated, resolved or closed. Where remake, return or claim is needed, start a remediation case from the same file — without retyping the context.
Service that stays in the chain: from first notice to remediation or close, with the same data as sales and production.
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