Employee processing orders at a desk between shipping boxes

Commercial: from relation to order to purchasing

Trade in ERPOnline is built for companies that sell configured products, not only flat line items. Customers, orders, webshops, purchasing and remediation share one chain — so an order is not retyped when it hits the floor or the supplier.

Relations that mirror how your customer is organised

A relation is more than an address book row. You work with delivery addresses, parent companies and separate roles for orderer, invoice recipient and payer. Payment, delivery, term and carrier conditions can sit on the customer or inherit from the parent. Contacts get document roles: who receives the order confirmation, packing slip, shipping confirmation or invoice — including EDI recipients when needed.

Freight price per customer
Customer×article calculation overrides (no duplicate articles)
Suppliers alongside customers in the same relational model

Sales orders with a configurator, not spreadsheets

Orders run through product groups with a real configurator: series and product numbers, quantity breaks, calculated fields. You release or reopen orders deliberately. Duplicate-order checks surface a confidence signal. Order kinds cover regular, rush, credit note and remediation. Confirmations go out as PDF by email.

Delivery-week monitoring with warning and email when at risk
Delivery-week changes via in-ERP messages
The same order data feeds production, shipping and invoicing

Purchasing linked to sales or stock

Purchase orders are sales-linked or for stock — trade articles and materials. Supplier status can be fetched via a Status URL with a Bearer token; lines are matched on e.g. width×height. The purchase proposal looks at 28-day usage, minimum stock and open POs and prepares draft purchase orders.

Web orders from Ecwid and Shopify

Webshop intake via Ecwid or Shopify: product and option mapping, fixed properties, house-number splitting, inbox to sales order — including bulk accept and release with issue checks. Same mapping logic, whichever platform you use.

Remediation as a full case

Remediation covers remakes, returns, claims and cost allocation: rush remake, free supplier PO when needed, write-offs. Not a lonely credit note as the only answer to a floor mistake — and where needed you start from a ticket.

In short: commercial in ERPOnline is the front of your whole chain — built for configurable trade that must also be made and delivered.

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